BodaSwift · Last updated: 12 November 2026
These terms apply when you book a delivery or errand with BodaSwift ("we", "us"). BodaSwift is operated by Bridgetree Technologies Limited. By submitting a request you agree to them. Please read them once; they are short.
BodaSwift does same-day deliveries and errands within Nairobi, Kenya: pickup and delivery, shopping, and queueing or office errands. Intercity cargo is paused and is not covered by these terms.
You can book only through the form at bodaswift.com/errands/request. When you submit it you get a reference by email, for example BS-7K3QX. A reference means we have received your request; it is not a promise that we can take it. We call you within 30 minutes to confirm whether we can do it and the price. Our hours are Monday to Saturday, 8am to 6pm; requests sent outside those hours get a call the next working morning. Keep your reference, as you will need it for any question about your request.
When you make a request you pay a KSh 200 commitment fee by M-Pesa Paybill 880100, account 1009174147 (NCBA Bank, Bridgetree Technologies Limited). The fee is deducted from your final bill.
The service fee starts from KSh 300 and depends on the distance, the time and what is involved. We confirm the exact fee with you by phone before the job starts. You pay it after the job is done. The KSh 200 commitment fee is taken off your final bill.
For shopping, or any bill we pay on your behalf, you send us the money for the goods by M-Pesa before anything is bought. You get the receipt. We add no markup to the goods. Any change is returned to you or deducted from our fee.
If we collect documents or parcels on your behalf, we can only do so where the office or sender allows it. You provide any authorisation they need.
We do not carry cash, illegal items, weapons, or anything we are not allowed to see. Parcels must be packaged and must fit in a car, or on a motorbike for small items. Jobs are done by a BodaSwift driver or rider. We may refuse or stop a job if an item is not allowed or is not properly packed.
We aim to complete jobs the same day but cannot guarantee a time. Traffic, weather, closures, queues, an office or shop being shut, or a person not being available can cause delays. We are not responsible for delays caused by things outside our control, but we will keep you informed.
We take reasonable care of your items. If an item is lost or damaged while in our care, our liability is limited to the item's declared value agreed at booking. If an item is worth more than KSh 10,000, please tell us its value before we collect it. We are not liable for fragile items that were not properly packaged, or for prohibited items.
You can cancel at any time by calling or WhatsApp on 0117 722 140, or by emailing hello@bodaswift.com with your reference. Refunds of the commitment fee follow section 3. We may also cancel a request if we cannot reach you, if details are wrong, or if the item is not allowed; the same refund rules apply.
If something goes wrong, tell us within 48 hours by emailing hello@bodaswift.com or calling or WhatsApp on 0117 722 140, and quote your reference. We will look into it and reply.
How we handle your personal data is explained in our privacy policy.
We may update these terms. The version on this page, with the date above, applies to requests made after that date.
These terms are governed by the laws of Kenya.
BodaSwift, operated by Bridgetree Technologies Limited, Nairobi, Kenya
Email: hello@bodaswift.com
Help with an existing request: 0117 722 140 (call or WhatsApp)
Data requests: privacy@bodaswift.com