Hold your place in line
We queue at banks, offices or service counters and let you know when you are near the front.
Errands · Queues and offices
Queue and office errands in Nairobi
Spend the day on your work, not in a queue. A BodaSwift driver or rider waits in line, hands in your documents and brings back what you need from offices across Nairobi.
KSh 200 commitment fee to book, price from KSh 300. You pay the rest after the errand is done. We call you within 30 minutes, Mon to Sat 8am to 6pm.
What we do
Errands we can queue for
Drop off and collect documents
Submit forms and collect letters, certificates or cards where the office allows someone else to.
In-person payments
Pay a bill or fee at a counter with money you send us by M-Pesa first.
Bookings and enquiries
Book an appointment, ask a question at reception or pick up a form.
Pricing
Commit with KSh 200. Pay the rest when it's done.
Commitment fee
KSh 200
Paid by M-Pesa Paybill when you request. Deducted from your final bill, and refunded in full if we cannot take the errand.
Service fee
From KSh 300
Deliveries between the zones we list show the exact price on the request form. Other errands are priced before the job starts, from KSh 300. You pay after the errand is done.
Goods and bills
At cost
Anything we buy or pay for you is sent by M-Pesa before anything is bought or paid. You get the receipt, and no markup is added.
Money handled clearly
Time-based errands
Queue errands are priced on the time we expect them to take, and we confirm that before we start. If an office takes much longer than expected, the driver or rider gets in touch so you can decide whether to keep going. Any fee or bill paid on your behalf is sent by M-Pesa before it is paid.
How it works
Request it. We run it.
We call you within 30 minutes, Mon to Sat 8am to 6pm. Requests sent outside those hours are handled the next working morning.
Fill in the form
Tell us what needs doing, where and when. You get a reference on screen and by email straight away.
Pay KSh 200 to commit
Pay the commitment fee by M-Pesa Paybill and enter the code. We call you within 30 minutes, Mon to Sat 8am to 6pm, to confirm the details. Deliveries show their price on the form; other errands are priced before the job starts, from KSh 300.
Pay after it's done
A BodaSwift driver or rider does the errand. When it is complete, you pay the balance with the KSh 200 already deducted.
Coverage
Errands across Nairobi.
We run errands in these areas and the neighbourhoods around them. Outside the list? Request anyway and we will tell you if we can do it.
- CBD
- Westlands
- Parklands
- Kilimani
- Kileleshwa
- Lavington
- Hurlingham
- Upper Hill
- South B
- South C
- Lang'ata
- Karen
- Embakasi
- Kasarani
- Roysambu
- Ngong Road
FAQ
Queue and office errands: questions.
Can a driver or rider collect my ID or official documents?
Only where the office lets someone collect on your behalf, usually with an authorisation letter and a copy of your ID. Check the office's rules first, and we will tell you if we think a driver or rider will be turned away.
How long can a driver or rider wait in a queue?
For the time we agree. The fee is based on the time we expect, and the driver or rider checks in with you if it runs over.
Can you hold my place and call me when I am near the front?
Yes. Tell us when you can get there and the driver or rider lets you know as the queue moves.
How much does an errand cost?
Deliveries between the zones we list show the exact price on the request form. Other errands are priced by us before the job starts, from KSh 300, based on distance, time and how much there is to do, and we confirm the price by phone or email. You pay a KSh 200 commitment fee by M-Pesa when you request the errand, and the balance after the errand is done, with the KSh 200 deducted. Goods or bills we pay on your behalf are charged at cost.
What is the commitment fee for?
The KSh 200 holds a driver or rider for you and filters out requests that are not serious. It is not an extra charge: it comes off your final bill. If we cannot take your errand, we refund it in full.
Can I cancel?
Yes. Reply to your confirmation email or call the help line on 0117 722 140, quoting your reference. Cancel before a driver or rider sets off and we refund the commitment fee. Once they are on the way, the fee covers their transport and is not refunded.
More errands
We can also help with.
Ready when you are
Hand this errand to BodaSwift.
Tell us what needs doing. Deliveries show their price on the form; other errands are priced before we start, from KSh 300. You pay the rest when it is done.